Privacy Policy
Last Updated: 2026-08-12
1. Who We Are and How to Contact Us
Edge Machinery is the data controller for your personal information. If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: sales@edgemachineryusa.com
Response Time: We will respond to your request within 30 days as required by applicable law.
2. What Personal Data We Collect and How We Use It
We collect personal information through our website via multiple forms and interactive features. The categories of data and their specific purposes are detailed below:
2.1 Information You Provide Directly
Our website features multiple forms to handle different types of inquiries. Depending on which form you complete, we may collect the following categories of personal information:Identity & Contact Data – Includes Full Name, Country, City, State/Province, Phone Number, and Email Address. We use this data to identify you, respond to your inquiry, and communicate with you about our products and services.Company & Role Data – Includes Company Name. We use this data to understand your business context and tailor our proposals to better suit your needs.
Project & Requirement Data – Includes Equipment of Interest, Estimated Budget, Timeline, Project Details, and Message Content. We use this data to provide accurate product recommendations, technical specifications, and commercial quotations that match your specific requirements.
Chat & Interaction Data – Includes content of live chat messages sent via Tawk.to. We use this data to provide real-time customer support and promptly resolve any questions you may have during your visit.
Our website currently offers the following three primary forms, each containing a distinct combination of the fields listed above:
General Contact Form – Includes Name, Country, City, Phone, Email, and Message. This form is designed for general inquiries and initial contact.
Equipment Inquiry Form – Includes Full Name, Email, Phone, Company Name, City, State, Equipment of Interest (multiple-choice), Estimated Budget, Timeline (optional), and Project Details (optional). This form is designed for specific product procurement or project-based collaboration requests.
Quick Consultation Form – Includes Full Name, Email, Phone, Company Name, City, and State. This form is designed for visitors who prefer a brief initial contact and wish to have our team reach out proactively.
Important Notice: We process your personal data solely for the purpose of responding to your requests, providing customer support, and delivering information you have explicitly asked for. We do not use this data for direct marketing, newsletters, or promotional campaigns unless you have given separate, explicit consent to do so.
2.2 Automatically Collected Information (Cookies & Analytics)
When you visit our website, we and our service providers may automatically collect certain technical data to ensure proper functionality and security, including:
IP Address – used to approximate your geographic location for pre-filling your Country and State on our forms, and to help protect against spam and fraudulent activities.
Browser Type and Version – used to ensure our website displays correctly on your device.
Operating System – used to optimize website performance and compatibility.
Referring URLs – used to understand how visitors reach our website and improve our marketing efforts.
Device Identifiers – used to maintain chat session continuity when you interact with our live chat feature via Tawk.to.
We use this automatically collected information to:
Ensure the website functions correctly across different devices and browsers;
Improve user experience;
Prevent fraudulent or malicious activities, including spam submissions.
3. Data Processors and Third-Party Services
We engage trusted third-party service providers to operate our website and services. These processors act strictly on our behalf and under our instructions.
Service Provider Purpose Data Processed Location of Processing
Tawk.to Live chat and customer communication platform Chat content, identifiers, IP address, device info United States (servers)
Website Hosting Provider Hosting and delivery of our web pages IP address, browsing activity United States
We ensure that all third-party processors are contractually obligated to maintain the confidentiality and security of your personal information and to process it only in accordance with our instructions.
Privacy Policy of Tawk.to: https://www.tawk.to/privacy-policy/
4. International Data Transfers (EEA & UK Residents)
Your personal information may be transferred to and stored on servers located in the United States, which may be outside your country of residence.
To ensure an adequate level of protection for your data, we rely on the following legal safeguards:
Data Privacy Framework (DPF): Tawk.to has certified its adherence to the EU-U.S. Data Privacy Framework, the UK Extension, and the Swiss-U.S. DPF principles.
Standard Contractual Clauses (SCCs): We have entered into the European Commission’s Standard Contractual Clauses with Tawk.to, which impose strict data protection obligations on the data importer.
You may request a copy of these safeguards by contacting us at sales@edgemachineryusa.com.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, or regulatory requirements.
Type of Inquiry Retention Period
General Contact Form / Message 12 months from the date of last contact
Detailed Project Inquiry (Budget, Equipment, Timeline) 24 months from the date of last interaction, to allow for project follow-up
Live Chat Transcripts 6 months from the date of the chat session
After the retention period expires, your personal data will be securely deleted or anonymized.
6. Your Data Protection Rights
Depending on your jurisdiction (including the EU/UK GDPR and the California Consumer Privacy Act), you may have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal exceptions.
Right to Restriction of Processing: Limit how we use your data in certain circumstances.
Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
Right to Object: Object to processing based on our legitimate interests.
Right to Withdraw Consent: If we rely on your consent for any processing (e.g., marketing), you may withdraw it at any time.
To exercise any of these rights, please contact us at sales@edgemachineryusa.com. We will respond to your request within 30 days and may verify your identity before processing your request.
7. California Consumer Privacy Act (CCPA/CPRA) Notice
If you are a resident of California, the CCPA/CPRA provides you with specific rights regarding your personal information.
7.1 Our Practices (Past 12 Months)
No Sale: We have NOT sold your personal information.
No Sharing for Cross-Context Behavioral Advertising: We have NOT shared your personal information with third parties for targeted advertising purposes.
Use of Tawk.to: Our use of Tawk.to is strictly limited to providing customer service and does not involve commercialization of your data.
7.2 Your California Rights
Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete: Request deletion of your personal information.
Right to Opt-Out: You have the right to opt-out of future sales or sharing of your data (though this does not apply to our current practices).
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your rights, please email us at sales@edgemachineryusa.com with the subject line "CCPA Request."
8. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page and indicate the "Last Updated" date at the top. We encourage you to review this policy periodically.
10. Contact Us
For any questions, concerns, or to exercise your data rights, please reach out to:
Edge Machinery
Email: sales@edgemachineryusa.com
Phone: (909) 569-2072
We are committed to protecting your privacy and will handle your request with care and transparency.
End of Privacy Policy